Interior Dreams at Castle Furnishings - Contemporary Living, furniture and giftware, Derry.

Is There A Delivery Charge?
Sometimes! We offer free delivery as often and with as many products as possible. Some items are subject to a subsidized delivery charge. To view specific delivery charges click here. Alternatively email info@interiordreams.co.uk and we will confirm the cost of delivery. We try to have competitive pricing at Castle Furnishings and have searched far and wide for low postage costs.

When Can I Expect My Order?
If your purchase is in stock you can expect your order within 3 - 5 working days. Due to a high volume of orders during July and over the Christmas period delivery may take longer. Allow 6 - 10 weeks for larger items (UK) e.g. furniture, tables and chairs. If an item you have ordered is not in stock we will email you with an estimated delivery date if this is unsuitable you may cancel your order with immediate effect and no delivery fee will be charged.

What If My Delivery Contains Damaged Goods?
Breakages must be notified immediately upon receipt (within 2 days), we may request a photograph or return of goods to substantiate the claim. No items may be returned to us without prior agreement. They will then be replaced or refunded.

Do You Deliver Outside The UK?
We are able to deliver to areas other than mainland UK. Postage costs can be prohibitive when ordering outside the UK and Ireland.

What methods of payment do interior dreams Accept?
MasterCard, Visa, Switch, Solo, Delta.

What if I have a complaint?
At Interior Dreams we endeavor to make your shopping experience straightforward, value for money and enjoyable. In the unlikely event that you are not satisfied with the service provided please inform us by emailing interiordreams@castlefurnishings.com or alternatively contact us by telephone (028) 86763319. Problems will be dealt with in a prompt and professional manner and will not affect your statutory rights. Our aim is to acknowledge your complaint within 48 hours and will seek to resolve it quickly and efficiently.

Do you pass customer details on to any third party
NO, we at Interior Dreams have a strict policy with regards to customer details. Any information provided from you to us will be kept confidential and will not be passed onto third parties.

If I want something that does not appear on your website - can you get it?
We have twenty five years experience in the retail business and continuously endeavor to source high quality products to provide the best service possible to our customers. If there is a brand or specific product that is not in stock we will make every effort to obtain it for you through our vast range of contacts.

What is the Warranty Policy at Interior Dreams?
All of our products come with a full manufacturer's warranty. This warranty will be for at least one year from the date of supply of the goods to you, but any limitation on the warranty does not in any way affect your statutory rights under the Sale of Goods Act 1979 (as amended) or otherwise. Problems with items kept for over a year will be dealt with on an individual basis and will involve repair or partial refund in line with the law.

Do you offer a gift wrapping service?
YES, for the small fee of £1 per item we can wrap your purchase. Ideal if you are getting the purchase delivered to someone as a gift.

Do your gift vouchers expire?
Gift vouchers expire one year from the date of purchase, however if you do not wish to purchase within the year they can be renewed within the store.

Why is there a charge for the dispatch of Gift Vouchers?
We feel that it would be irresponsible for us to send Gift Vouchers through the post in the normal fashion, and have taken the decision that recorded delivery should always be implemented. Therefore £1 acts as an insurance policy to ensure that your voucher is not intercepted and doesn't get into the wrong hands.